Help
Support
Playing
How do I start a game?
On the Play tab, tap a game, choose how long each move can take, then pick who can join: Anyone (shows up in open lobbies), Invite code, Challenge a friend (Plus) or Play a bot. For the fastest game, use Quick play — if nobody joins within a few seconds, a bot steps in.
How do the rules work?
Every game shows its rules on the setup sheet before you start. Board games are turn-based: your opponent sees each move live if they’re in the app, and gets a notification if they’re not.
What happens if someone doesn’t take their turn?
Each game has a time limit per move (1 hour, 24 hours or 3 days). You get a reminder before time runs out, and you can nudge a slow opponent. If the clock runs out, the player on the move loses.
Can we play on one phone?
Yes — pick a game under pass-and-play on the Play tab. It works for every game except Draw & Guess. Pass-and-play games are saved on your phone only.
Do bot games count?
Bot results are tracked separately and never change your win/loss stats, and they don’t count toward the free active-game limit.
Invite codes and partners
How do invite codes work?
When you start a game with Invite code, you get a 4-character code (letters and numbers, no easily-confused ones like 0 and O). Share it or the link; your friend enters it on the Play tab to join. Lobbies nobody joins expire after a while.
How do I pair up for the daily question?
Go to Profile → Partner and share your 6-character partner code, or invite a friend or someone you’ve played with. Partner invites expire after 7 days. You can have one partner at a time, and the daily question is free.
I opened an invite link and nothing happened.
Make sure Playtime is installed and up to date, then try again — or just type the code into the app.
Guests and accounts
What’s the difference between a guest and an account?
A guest account is created instantly with a random name and lives on this phone. If you sign out or lose your phone, a guest account can’t be recovered. Claim it (Profile → Settings → Claim your account) with Apple, Google or email to keep your games, stats and partner when you switch devices.
I signed in to an existing account from a guest. What happened to my games?
Your guest’s history is merged into the account you signed in to.
How do I change my name or avatar?
Change your name in Profile → Settings. Tap your avatar on the Profile tab to change the emoji and color.
Playtime Plus
How do I restore my purchase?
Open the Plus screen and tap Restore purchases, making sure you’re signed in to the same Apple ID that bought it. If you’re a Plus member already, Profile → Settings → Manage subscription also lets you restore.
How do I cancel my subscription?
Subscriptions are billed by Apple. Open the iPhone Settings app → tap your name → Subscriptions → Playtime → Cancel subscription. Cancel at least 24 hours before your renewal date. You keep Plus until the end of the paid period. Deleting the app or your account does not cancel it.
Can I get a refund?
Refunds are handled by Apple at reportaproblem.apple.com.
Safety and privacy
How do I report or block a player?
In a game, tap the ••• menu at the top, then choose Report or Block. Reports go to a person, not a bot. Blocked players can’t see your open games, join your games or send you requests. Manage blocked players in Profile → Settings → Blocked players.
How do I delete my account?
Profile → Settings → Delete account. It’s immediate and permanent. See deleting your account for what’s removed, or to request deletion by email.
What data do you keep?
Only what the games need. The Privacy Policy has the full list in plain English.
Still stuck?
Write to me@yemirhan.com. For privacy requests, see the Privacy Policy.